Do you want a career where you can truly make a difference? The Lake County Health Department and Community Health Center is one of the largest human service providers in Lake County. We live our mission each day, promoting the health and well-being of all who live, work, and play in Lake County. If you are passionate about giving back and ready to be a part of an innovative team, we are looking for you!


About the Role:

An empathetic and creative thinker, the COVID-19 Case Manager supports community members requiring resource assistance and other support. The COVID-19 Case Management program is an arm of the Pandemic Health Navigator Program (PHNP), a grant-funded, short-term program focused on reducing the disparities of outcomes of COVID-19 seen in our community through education/outreach, resource coordination, and contact tracing support. COVID-19 Case managers receive referrals, complete intake interviews to evaluate needs, provide ongoing resource coordination/support for various health and social needs (e.g., primary healthcare, transportation, housing/rental assistance, food support, etc.), and register and schedule appointments in the AllVax system. COVID-19 Case Managers work closely with Contact Tracers, Community Health Workers, Health and Social Service providers, and Community Based Organizations to provide wrap-around services that encourage safe and healthy behaviors.


This position is grant-funded through December 31, 2021.


Location: 3010 Grand Ave, Waukegan, IL 

Hours: 40 hours a week; Tuesday-Saturday or Sunday -Thursday and some evenings



Skills and Experience

  • Build rapport and connection with clients in an empathetic manner.
  • Receive referrals from Case Manager Lead and initiate contact with 90% of contacts within 24 hours and 100% of contacts within 48 hours.
  • Attempt a minimum of 3 phone attempts in the first 24 hours, and a minimum of 6 phone attempts in the first 48 hours. If unable to contact the case by phone, refer to a Community Health Worker for in-person support.
  • Provide intensive case management to connect clients with needed resources.
  • Screen clients for Social Determinant of Health needs such as meals, medicine, mobility support, immigration matters, work and income resources, rental/utility support, mental health support, support for unsafe living conditions (e.g. domestic abuse), and make service referrals or enroll clients in services as appropriate.
  • Assist clients in scheduling, accessing, and utilizing telehealth services with their primary care provider. If the client does not have a PCP, work to get the client established with a PCP.
  • Assist clients in registering and scheduling a vaccination appointment in the AllVax system, including arranging transportation support where needed.
  • Provide clients with resource information by utilizing local database systems and the IPHA Resource List.
  • Document 100% of efforts in Salesforce or AllVax the same day these activities occur.
  • Participate in all required meetings and trainings related to the PHNP.
  • Cross-refer clients to relevant agencies for additional support.
  • Job Skill Assessment(s) may be required for this role. 


Education, Qualifications, and Certification:

  • High School Diploma is required.  
  • Will provide on the job training.
  • Preferred experience in public health, community health, or case management.
  • Excellent oral and written communication skills.
  • Comfort with using technology to communicate and track activities.
  • Must have experience working in community work. This can include advocacy, volunteering, etc.
  • Ability to communicate effectively with educational and culturally diverse populations in a courteous and professional manner.
  • Ability to plan and organize work effectively and efficiently.
  • Case management experience is a plus.
  • Valid driver’s license.
  • Bilingual is a plus.
  • All community candidate are encouraged to apply.


About the Perks:

Visit the Health Department page to get additional information on why you should work for us.


If you would like to learn more about our community impact and to see some of our employees in action, please review this short video.


Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.


The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status and other protected characteristics.