Do you want a career where you can truly make a difference? The Lake County Health Department and Community Health Center is one of the largest human service providers in Lake County. We live our mission each day, promoting the health and well-being of all who live, work, and play in Lake County. If you are passionate about giving back and ready to be a part of an innovative team, we are looking for you!
About the Role:
An outgoing and empathetic community advocate, the COVID-19 Community Health Worker (CHW) conducts direct outreach and education for community members at various locations, including community centers, public gathering places, and individuals’ homes. The COVID-19 Community Health Worker program is an arm of the Pandemic Health Navigator Program (PHNP), a grant-funded, short-term program focused on reducing the disparities of outcomes of COVID-19 seen in our community through education/outreach, resource coordination, and contact tracing support. The CHW assesses and addresses community member needs related to primary healthcare and social determinants of health, provides basic health education about COVID-19 and chronic conditions, and supports individuals in accessing vaccination opportunities. Where needed, CHWs work with healthcare and social service providers to facilitate resource/care coordination for community members who have complex medical and social needs. The CHW may also refer cases requiring additional support to the Community Health Worker (CHW) Lead and/or COVID-19 Case Managers.
This is a field-based position and is grant-funded through December 31, 2021.
Location: 3010 Grand Ave, Waukegan, IL
Hours: 40 hours a week; Tuesday-Saturday or Sunday-Thursday and some evenings
FLSA STATUS: Hourly
Skills and Experience
- Report to designated locations across Lake County for direct outreach and education.
- Build rapport and connection with clients in an empathetic manner.
- Screen clients for health and Social Determinants of Health (SDOH) Issues and make service referrals or enroll clients in services as appropriate.
- Provide clients with resource information by utilizing local database systems and the IPHA Resource List.
- Assist clients in scheduling, accessing, and utilizing health services with their primary care provider (PCP). If the client does not have a PCP, work to get the client established with a PCP.
- Provide basic health education on managing chronic conditions and COVID-19.
- Assist clients in registering and scheduling a vaccination appointment in the AllVax system, including arranging transportation support where needed.
- Refer clients with complex health and social needs to a case manager or appropriate community-based organization for additional support.
- Supports community based AllVax registration and vaccination events.
- Distributes educational and health materials where appropriate.
- Communicates challenges and client questions to CHW Lead.
- Completes all required training sessions and activities as directed by the CHW Program Supervisor.
- Receive referrals from CHW Lead and initiate contact with 90% of contacts within 24 hours and 100% of contacts within 48 hours.
- Document 100% of efforts in Salesforce or AllVax the same day these activities occur.
- Job Skill Assessment(s) may be required for this role.
Education, Qualifications, and Certification:
- High School Diploma or GED.
- Diverse applicants encouraged to apply.
- Will provide on the job training.
- Excellent oral communication skills.
- Ability to communicate effectively with educational and culturally diverse populations in a courteous and professional manner.
- Passion for supporting community members in protecting and promoting their health.
- Comfort with using technology to communicate and track activities.
- Driver’s license or ability to travel throughout the county to various locations (vehicles available for licensed drivers).
- Must have experience working in community work. This can include advocacy, volunteering, or community organizing.
- Case management experience is a plus.
- Valid driver’s license.
- Spanish or other language fluency is a plus.
- Flexibility to work evening and some weekend hours required.
About the Perks:
Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit the Health Department page to get additional information on why you should work for us.
If you would like to learn more about our community impact and to see some of our employees in action, please review this short video.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status and other protected characteristics.