Do you want a career where you can truly make a difference? The Lake County Health Department and Community Health Center is one of the largest human service providers in Lake County. We live our mission each day, promoting the health and well-being of all who live, work, and play in Lake County. If you are passionate about giving back and ready to be a part of an innovative team, we are looking for you!
About the Role:
The Care Coordinator works in collaboration and continuous partnership with patients throughout their reproductive life span; their family/caregiver(s), clinic/hospital/specialty providers, and community resources in a team approach to:
- Promote timely access to appropriate care
- Increase utilization of preventative care
- Reduce emergency room utilization and hospital readmissions
- Increase comprehension through culturally and linguistically appropriate education
- Create and promote adherence to a care plan, developed in coordination with the patient, primary care provider, and family/caregiver(s)
- Increase continuity of care by managing relationships with tertiary care providers, transitions-in-care, and referrals
- Increase patients’ ability for self-management and shared decision-making
- Provide medication reconciliation
- Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs.
A typical day for the Care Coordinator will entail being a resource to Certified Medical Assistant staff and walk-in patients; completing nurse visits by dispensing medication to patients; and following-up with patients, family/caregiver(s), providers, and community resources via secure email, phone calls, text messages, and other communications. Success in this position will lead to improved health for the patient and reduced health care costs for the managed population of patients.
Location: 2400 Belvidere Rd, Waukegan, IL
Hours: Work hours are subject to change based on Program needs. Staffing hours rotate based on clinic schedule
- Tuesday (10:00am-8:00pm)
- Wednesday (9:00am-5pm)
- Thursday (9:00am-5:00pm)
- Friday (8:30am-4:00pm)
FLSA STATUS: Hourly
Skills and Experience
- Serve as the contact point, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources.
- Work with patients to plan and monitor care:
- Assess patient’s unmet health and social needs
- Develop a care plan with the patient, family/caregiver(s) and providers (emergency plan, health management plan, medical summary, and ongoing action plan, as appropriate).
- Monitor adherence to care plans, evaluate effectiveness, monitor patient progress in a timely manner, and facilitate changes.
- Create ongoing processes for patient and family/caregiver(s) to determine and request the level of care coordination support they desire at any given point in time.
- Facilitate patient access to appropriate medical and specialty providers.
- Educate patient and family/caregiver(s) about relevant community resources.
- Facilitate and attend meetings between patient, family/caregiver(s), care team, payers, and community resources, as needed.
- Cultivate and support primary care and specialty provider co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals.
- Assist with the identification of “high-risk” patients (the chronically ill and those with special health care needs), and add these to the patient registry (or flag in EHR).
Education, Qualifications, and Certification:
- Illinois licensure as a Registered Nurse -Or-
- Verification of application upon hire and completion of Illinois licensure by reciprocity within six months of the initial date of employment -Or-
- Verification of application for State Board licensing as a Registered Nurse with successful completion within six months of the initial date of employment.
- 3-5 years’ experience in clinical or community resource settings; Care coordination and/or case management experience; and Women’s Health experience is desirable.
- Evidence of essential leadership, communication, education, and counseling skills.
- Proficiency in communication technologies (email, cell phone, etc.).
- Highly organized with ability to keep accurate notes and records.
- Experience with electronic health record systems and reports is desirable.
- Local knowledge about and connections to community health care and social welfare resources is desirable.
- Ability to speak a relevant second language is highly desirable.
About the Perks:
Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit the Health Department page to get additional information on why you should work for us.
If you would like to learn more about our community impact and to see some of our employees in action, please review this short video.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam. The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.